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Technical Support

Need help? Our team is here to support you! Regular support hours are from 8:00 AM to 5:00 PM Eastern Time, Monday – Friday excluding holidays.

Open a support ticket with our team! We aim to resolve issues within 24 hours, but please allow for up to 48 hours for a response.

You can help us help you faster by providing login details to your site where MailHawk is installed. Your options are...

  • Create a new account with the email address help@mailhawk.io
  • Provide details for an existing account
  • Use the Temporary Login plugin to provide temporary access to our support team.

This is optional but recommended as we'll likely ask for access for most tickets.

Login details are not stored on our server and are only used for the express purpose of resolving your issue as quickly as possible.

After your ticket is resolved we encourage you to change passwords or otherwise remove access.

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