admin

Confirmed opt-in (COI) is essential to maintaining a high-quality email list. Without it, you’ll be at risk of sending emails to bots, fake accounts, and spam traps which can hurt deliverability and cost usage in your account. Fortunately, implementing COI is easy! And there are several ways you can do it. Implement COI with a […]

In an effort to curb bounces, complaints, and other damaging factors to the sender’s reputation we are introducing a new feature called email quarantine. We aim to enforce good sender practices and ensure consistent deliverability for our customers. How does email quarantine work? MailHawk will assess each email’s content and intended recipients and assess a

If your mail server has lots of filtering rules to prevent spammy emails, that can sometimes backfire and cause emails from MailHawk to not be deliverable to your inboxes. Often times mail is blocked because of a spammy contact form submission, or event a typically WooCommerce notification. To ensure critical mail from MailHawk is delivered,

To resend failed emails, go to the MailHawk email logs located under the WordPress tools menu. You can then select which emails to resend and select Retry from the bulk actions.

If you have a Multisite network and plan to use MailHawk here’s what you need to know. You can either activate Mailhawk individually on each site or network activate it. Network Activating MailHawk You can network activate the MailHawk plugin so that it is active on all subsites. Only connect to the main site. You

Do you have your email inbox hosted with SiteGround and you’re not receiving emails sent from MailHawk? SiteGround has implemented a system to cut down on spam called MailSpamProtection. MailSpamProtection includes a feature called Greylisting which requires services like MailHawk to send an email twice before it’s inboxed. This means it can take up to

If you have a WaaS network and plan to use MailHawk here’s what you need to know. Network Activate MailHawk You need to network activate the MailHawk plugin so that it is active on all subsites. Only connect to the main site. You only need to connect to the MailHawk service on the main site.

Need to resend an email that supposedly didn’t reach the customer? No problem. From the email log hover over any email item row and click the resend link.

Ever find yourself needing to know if a password reset email was actually sent or not? MailHawk makes it easy to find out if an email was sent & delivered successfully. We also make it easy to resend an email and look at the contents of any sent email. Go to Tools > MailHawk >

Knowing your numbers matters! The same goes for knowing your email stats! That’s why we making checking your delivery numbers is super easy. Go to tools > MailHawk and you will be brought directly to the reports page. The main graph will show you your sending stats over the last 7 days. The solid blue