Understand usage, account limits, and disconnecting

Wondering whether a number applies to emails, domains, or connected sites? MailHawk counts these separately. Checking the right one helps you avoid an unnecessary reconnect or DNS change.

Check sending usage

Open Tools > MailHawk > Overview and scroll to the Usage box below the report cards. It shows this month’s sending as reported by the MailHawk service, for example, Used: 846 / 1,000. The plugin no longer counts emails itself, so this number always comes from MailHawk.

When the service provides it, Resets on shows the date your monthly allowance resets, marked (UTC). Don’t assume it is the first of the month or your invoice date. Because the date is in UTC, the reset can fall on the previous evening in time zones west of UTC, so allow for that when planning large sends.

Once more than 80% of the month’s emails are used, the Usage box says how much you’ve used and shows an Upgrade your plan button. Site Health (Tools > Site Health) has a matching MailHawk usage check that uses the same rule.

When the allowance is used up, a notice at the top of the Overview says Your monthly email limit is reached. Until the limit resets or the plan is upgraded, MailHawk turns email away, and those emails are marked as failed in the Email Log. Use See the failed emails to find them.

The Show data for dropdown (Today, 7 days, 14 days, or 30 days) changes only the graph and the Sent, Bounces, Complaints, and Delivery Rate cards. It does not change the Usage box, the allowance, or the reset date. See View sending statistics for the difference between reporting ranges and usage.

Understand domain and site limits

A sending domain is a domain registered with your MailHawk account. A connected site is a WordPress installation that is activated to use the service. Registering another domain does not create a mailbox or add another site activation.

Domains belong to the account, so other sites connected to the same account may use them. Deleting a domain does not free up a site activation, so don’t delete one to fix an activation-limit error.

If you hit the domain limit, the Domains screen says You’ve reached your domain limit. Upgrade your plan to register additional domains. During setup, MailHawk either says none of the domains could be registered or tells you how many were skipped, so you can add them later from the Domains screen.

If the account has no site activations left, connecting fails with We failed to connect you to the MailHawk service. followed by the reason MailHawk gives. Trying again won’t help until an activation is free. Disconnect a site you no longer use, or check your plan and connected sites in your MailHawk account.

Confirm plan-specific rules

Plan allowances, what happens when one is reached, how emails are counted, and billing terms all come from your plan and your MailHawk account. Don’t work them out from the number of entries in the Email Log or from how the plugin is activated on a network.

Before a large send or network rollout, check the allowance you will need and what happens when it runs out. If the Usage box shows 0 / 0 or no reset date, or Site Health says MailHawk usage could not be checked, MailHawk didn’t report your usage. That is not the same as zero usage. Deleting or trimming the Email Log does not reset the usage MailHawk has recorded.

Disconnecting is not cancellation

In Settings, under Danger Zone, the Disconnect MailHawk button disconnects this site from MailHawk. Next to it, you can see the account the site is currently connected to. As the description says, “This will not cancel your subscription.“.

There is no confirmation step: one click disconnects the site right away. MailHawk removes the site’s webhook, deactivates the site so it no longer counts against your plan’s site activations, and clears the saved Email API key and License Token. Email then goes out through the default WordPress mailer again. Your registered domains stay on your account.

If MailHawk can’t be reached at that moment, the site is still disconnected, but a warning says the site may still count towards your plan until you remove it from your MailHawk account. You can reconnect later to the same account or a different one, and you’ll go through setup again.

Before disconnecting, decide how the site will send essential email. See Move to MailHawk or migrate a connected site. Deactivating or deleting the plugin does not disconnect the site, so use Disconnect MailHawk first if you want to free its activation. To change or cancel your subscription, use your MailHawk account or ask support. Removing the plugin will not do it.

Need help identifying the relevant limit or account action? Open a support ticket. Include the exact message you saw and which site or account it is about, but never post your Email API key or License Token.